The IT Business Analyst will support the business Operations, Sales and Finance departments. This position will be the primary technology and process intermediary across these departments with daily interactions with business management and IT staff. This position will provide guidance and insights in the areas of technology platforms, process governance and improvement, data analysis, report generation and general application adoption and enhancements. The candidate must possess a can do attitude with assigned tasks and a strong customer service ethic with an eagerness to help others.

Essential Functions 

• Support Operations, Sales and Finance departments with best in class process improvement through the latest technologies.  Capable of gathering requirements and interacting with the business in non technical terms. 

• Convey business requirements to technical teams using tools such as logical diagrams, use cases, Visio process flows, data samples, and functional requirements documents.

• Devise or modify procedures to solve complex problems considering system processes, operating limitations and business risks. 

• Work with the IT project management team to prioritize changes and define project scope. 

• Perform gap analysis, defect identification and tracking, and manage issues and risks to closure.

• Create and present reports to senior management to support recommendations.

Required Skills & Education

• Excellent verbal and written communication skills (including technical writing) since this position requires extensive communication between technical and non-technical audiences.

• Demonstrated expertise with MS Office tools and documenting flows in Visio or equivalent.

• Relevant Technology Business Analyst experience including all aspects of process development and execution.

• Bachelor’s Degree or equivalent education and/or work experience.

Preferred Competencies

• Previous Project Management experience desirable.

• Working knowledge of SQL reporting/scripting.

• Lean Six Sigma certification is highly desirable.

• Experience with Field Service and Machine Learning platforms is highly desirable.

• Proven experience and success with Sales and Customer service platform technologies.

Work Environment

This job normally operates in a professional office environment. It is currently a hybrid position which allows some working from home.  However, the first six months of training will take place in the main Uniters office. 

Up to 10 % local travel and 5% occasional international travel

What You'll Love About Working Here

Friendly Team Environment

Comprehensive benefits package including:  Medical, Dental, Vision, Life & Disability Insurance, and 401k

Generous PTO Policy including 2 weeks of PTO accrual in first year

Tuition Reimbursement

Learn more about us at www.uniters.com